Cancellations, changes and refunds

Before you pay

You can withdraw an enquiry or decline a quotation at any time at no cost.

After a booking is confirmed

Cancellation and change conditions are set by each supplier and differ widely. For example, some airfares are non-refundable but changeable for a fee, and some hotels allow free cancellation until a set date. The conditions that apply to your booking are listed on your quotation and confirmation.

• Supplier charges: any penalty or fee charged by the supplier is passed on at cost.
• Agency fees: [Confirm whether Wander's service fee is refundable on cancellation, and any administration fee for changes.]
• Refund timing: refunds are paid once we receive them from the supplier. Supplier refund processing can take several weeks.

How to cancel or change

Contact us in writing at admin@wandertravelagency.co.za or on WhatsApp (+27 84 976 2719) with your reference. Changes are only effective once we confirm them in writing.

Travel insurance

We strongly recommend travel insurance with cancellation cover. Insurance claims are decided by the insurer under its policy terms.

If a supplier cancels

If an airline or other supplier cancels or significantly changes your booking, we will help you with the options the supplier offers, such as rebooking or a refund.