FAQs
Frequently asked questions
Is sending an enquiry the same as booking?
No. An enquiry asks us to check options and quote. Nothing is reserved until you accept a quote, pay, and the supplier confirms the booking.
How quickly will I get a quote?
We aim to respond within one business day. Complex trips, groups or peak dates can take longer because we wait on supplier rates; we will keep you updated.
Do your prices include everything?
Your quote lists what is included and excluded. Typical exclusions are meals not stated, optional activities, visa fees, gratuities and travel insurance unless you ask us to include them.
How long is a quote valid?
Each quote shows an expiry date. Airfares in particular can change daily, so short validity periods are normal.
How do I pay?
Payment instructions appear on your quotation. We do not take card details through this website, by email or on WhatsApp.
Can you guarantee my visa?
No. We help with guidance, checklists, appointments and document preparation, but approval is decided only by the relevant embassy or immigration authority.
What if I need to cancel?
Cancellation and change conditions depend on each supplier (airline, hotel, cruise line or operator) and are listed on your quote. See our cancellations and refunds page.
Do you handle group and corporate travel?
Yes, including conferences, staff travel, church, school and sports groups, government departments and NGOs. See corporate and group travel.
Do you have an office I can visit?
We are based in Pretoria, Gauteng, South Africa and work with clients by WhatsApp, phone and email. Contact us to arrange a meeting if needed.
Will you send me marketing messages?
Only if you opt in. Sending an enquiry does not sign you up for marketing.
Still have a question? Contact us.